It is normal that with the remote control, you canât change the volume of the sound of SSSP screens to avoid accidental changes. Â To do so, here are the steps: 1. Switch the screen off/on and 2. Click the âSourceâ button on the remote 3. After few seconds, a menu appear with the different video sources: Select PC 3. Now you can increase/decrease or mute the sound 4. Click on âContent(Home)â on the remote 5. Select âLaunch URLâ to launch the display
I followed all the steps for connecting my signage screen to the DSR platform, why is the DSR application still not launching?
1. Make sure your screen software is up to date.
Click âMenuâ on the remote
Select âSupportâ in the navigation menu
Select âSoftware Updateâ
Select âUpdate Nowâ
2. Check the internet connection
Click âMenuâ on the remote
Select âNetworkâ in the navigation menu
Select âNetwork Statusâ
If screen is not connected to internet via wifi, try an ethernet cable
3. Screen works with ethernet cable but not wifi
Wifi router may be too far away from screen or providing the screen a good connection
Move the wifi router closer to the screen, make sure wifi router is not hidden
Purchase a wifi booster if need to enhance the wifi connection
4. Double check the URL that was inputted
Samsung SSP2:
https://cloud.digitalsocialretail.com/samsung/
Samsung SSP3 (Vertical - portrait screen):
https://cloud.digitalsocialretail.com/samsung3/
5. Is the screen still not launching the DSR Platform after trying all the steps? Â Do a Factory Reset:
Turn off the screen.
Press âMUTE 1 8 2â on the remote and then Power On.
Select âOption > Factory Resetâ.
Select âFactory Resetâ.
Reboot the screen, it will now show the start-up guide.